Frequently Asked Questions – Fax for Apptimo
What is Fax for Apptimo?
Fax for Apptimo provides you with a number that will receive your faxes, store them and show them in your Inbox, where they can be easily organized and shared with any of your team members.
If I have Fax for Apptimo, where do I receive my faxes?
When faxes are sent to your Global Fax number, you will see your faxes in your Activity’s Inbox, and you will also be notified in your registered mobile device. If you selected the Email Notification option, then you will see your faxes in your email account as well.
How do I read my received faxes?
Every incoming fax shows up as a fax card in your Inbox, including details such as the fax origination number, number of pages and other relevant fax data. Click on the fax card to reveal the .pdf document containing the fax. If you selected the Email Notification option, then you will see your faxes in your email account as well, with a .pdf file containing the fax.
Can I activate more than one Global Fax number in my account?
Yes, you can have multiple Global Fax numbers active in your Apptimo account. For example, you can have a Global Fax with a San Francisco (California) area code and also a number from Madrid (Spain), and all the faxes received in these two numbers will directly show in your Inbox. Fax for Apptimo allows for multiple fax numbers.
What is the coverage of cities with Global Fax numbers?
Fax for Apptimo has an extensive coverage of cities where you can activate a Global Fax number. We are constantly adding new locations across the world. You can see our actual coverage here.
Do I need an Apptimo account to use Fax for Apptimo?
Yes. When you purchase a Global Fax number, you are required to register and get an Apptimo ID account.
Can I share the received fax documents?
Yes. Sharing information in one of the strongest features in the Apptimo platform. You can create a group of people you want to share the incoming faxes. In the Settings section in Fax for Apptimo, assign that group as the default Sharing Group. When an inbound fax is received, it will automatically show up in your Inbox as well as on each of your group’s, and everyone in the group will also be notified on their mobile devices. Plus, as a supervising feature, you will be able to check if anybody in the group has already viewed the fax.
Is Fax for Apptimo secure and private?
Yes. Fax for Apptimo is indeed very private. As the incoming fax goes directly into your Inbox, there is no physical fax machine where nosy people can be looking your faxes. Only you have access to the faxes, and of course the authorized people you are sharing with. Fax for Apptimo is also secure, as it is encrypted when it is received in your Global Fax number.
Is my Global Fax number active all the time?
Yes. Fax for Apptimo is a non-stop service, works 24-hours per day, 365-days per year, no interruption. Every incoming fax is automatically stored and displayed in your Inbox. You don’t have to deal anymore with a physical fax machine with phone line problems, missing toner, and wasted paper rolls.
If I purchase and activate a Global Fax number, am I tied to a long-term contract?
No. Fax for Apptimo makes it easy for you. Your service is paid on a monthly basis and you can terminate the service anytime. You are not tied to a long-term contract. The monthly fee can not be prorated.
Hoy many faxes I am allowed to receive using my monthly plan?
Your monthly plan for each Global Fax number allows you to receive unlimited inbound faxes. No limits.
How do I pay for my Fax for Apptimo service?
Apptimo uses PayPal to securely process your payments. When you purchase and activate your Global Fax number, you will be asked to pay using your PayPal account. Each month, the invoice for your Global Fax number will be processed with your PayPal account.
Can I tag my fax documents?
Yes. Using Activity by Apptimo, you can assign multiple tags to your incoming faxes. Tags can be searched individually.
Can I view and read my fax documents using my mobile device?
Yes. You can download Activity by Apptimo for your iOS devices (iPhone, iPad) and Android devices (phones & tablets). The mobile version of Activity by Apptimo is based on the same Inbox as your desktop version, and you can view and read all your incoming faxes.
Also, every time a fax is received in your Global Fax number, you will be notified in the mobile device that has Activity by Apptimo installed. If you selected the Email Notification option, then you will see your faxes in your mobile email app as well.